APLICAÇÃO DE FERRAMENTAS DA QUALIDADE NA IDENTIFICAÇÃO DE PROBLEMAS RELACIONADOS À SEGURANÇA DOS ALIMENTOS EM USINA DE BENEFICIAMENTO DE LEITE

Abstract

The milk processing area is of great importance in the economy. The application of quality tools in industries can bring a significant improvement to the product and the process, contributing to the identification of failures and improvement opportunities enabling the industry to stand out in the market. This work presents the application of quality tools (flowchart, control chart, verification sheet, Pareto diagram and Ishikawa diagram) in the industrial production process to obtain UHT or UAT milk drinks. The data collected in the context of the industry made it possible to identify flaws in the process, and were also compiled in graphical forms using quality tools as a basis. After data collection, a process improvement plan was drawn up. The application of these tools gave the industry a positive result in identifying the root causes of the problem that affected it, which enabled the elaboration of an action plan to correct the flaws and also in the elaboration of improvement plans for the process, allowing failures of the type not more affect the industry, increasing the robustness of the process and ensuring microbiological standards.