CONSTRUÇÃO DE COMPETÊNCIAS ADMINISTRATIVAS: RELATO DE EXPERIÊNCIA PROFISSIONAL NO SEBRAE/GO

Abstract

This work presents an experience report based on the trajectory I lived between 2021 and 2025 at SEBRAE/GO, during which I worked as an intern, outsourced receptionist, and administrative assistant. After nine years away from the job market to care for my family, the internship at SEBRAE marked my return and became the starting point for my professional growth. Administrative routines, customer service, document organization, the use of several internal systems, and support for consultants, employees, and especially entrepreneurs were among the skills developed throughout this period. Each position I held contributed to my development, helping me gain confidence, responsibility, and new abilities. This report also shows how the activities performed relate to the content studied in the Administration program, demonstrating that the theory learned in the classroom is directly connected to the institution’s daily practices. Finally, the report highlights how this journey contributed to my professional, personal, and academic development, emphasizing the importance of SEBRAE/GO in my growth and presenting my future prospects in the administrative field.

This work presents an experience report based on the trajectory I lived between 2021 and 2025 at SEBRAE/GO, during which I worked as an intern, outsourced receptionist, and administrative assistant. After nine years away from the job market to care for my family, the internship at SEBRAE marked my return and became the starting point for my professional growth. Administrative routines, customer service, document organization, the use of several internal systems, and support for consultants, employees, and especially entrepreneurs were among the skills developed throughout this period. Each position I held contributed to my development, helping me gain confidence, responsibility, and new abilities. This report also shows how the activities performed relate to the content studied in the Administration program, demonstrating that the theory learned in the classroom is directly connected to the institution’s daily practices. Finally, the report highlights how this journey contributed to my professional, personal, and academic development, emphasizing the importance of SEBRAE/GO in my growth and presenting my future prospects in the administrative field.