RELATÓRIO DE ATIVIDADES PROFISSIONAIS: RESOLUÇÃO E PREVENÇÃO DE INCIDENTES DE TI NA GESTÃO PÚBLICA

Abstract

This report presents the activities performed as an IT Support Analyst at Prodata Gestão Estratégica, a company specialized in technological solutions for municipal public administration. The study highlights the importance of IT support in ensuring system stability, operational continuity, and compliance with legal and administrative requirements in public sector information systems. The main tools used in daily support activities: AnyDesk, GLPI, Jaspersoft Studio, and PostgreSQL, are described, emphasizing their impact on incident resolution and prevention, user assistance, and extraction of strategic data. The methodology is exploratory, combining theoretical foundations from Software Engineering, ITIL, and service management with practical analysis of support routines. Results show that the integrated use of these tools enhances efficiency, system reliability, and agile response to public administration demands. The study reinforces the role of IT support as a critical link between users and information systems, ensuring efficiency, transparency, and legal compliance in government operations.