LIDERANÇA DE EQUIPES: O PAPEL DO TREINAMENTO OPERACIONAL NO ENGAJAMENTO E NA MOTIVAÇÃO DE PESSOAS

Abstract

This experience report was conducted in a wholesale supermarket in Rio Verde-GO, with the objective of analyzing the effects of training on the development of the skills necessary for the efficient execution of daily tasks, focusing on operations and processes. As a member of the management team, my motivation for conducting this study arose from the need to better understand how training can directly impact employee engagement and motivation, especially in establishments of this nature. Between June and July 2024, training sessions were conducted, focusing on organization, customer service, and internal processes such as price and stock checking. The results showed that adequate training increases employee engagement and motivation, promoting a more productive work environment. It is concluded that well-structured operational training is an effective tool for organizational development.