PESPECTIVA DO ASSOCIADO SOBRE A TECNOLOGIA UTILIZADA PELA COOPERATIVA SICREDI

Abstract

Credit unions are constituted by a group of legal entities, where they provide financial services to their members. Thus, the main objective was to identify the capacity for cooperation in relation to the quality of care and use of the technologies adopted by the sector. The adoption of Information Technology (IP) by banks began in the early 1960s, and today investments in an IT area represent the majority of financial results in banking networks. In recent years loan co-operatives are growing faster than banks, increasing the number of suppliers and financial products. The methodology of the present work was carried out in two stages, the first of which was a literature review and a second series of a research, being classified as descriptive. A Sicredi cooperative has 81.19% of satisfied customers and 16.83% are partially satisfied. Therefore, the date of the research was at the same time reach the objective of a study, where the results can be concrete and real, contributing to the improvement of the strategies that can be implemented next to a cooperative.