ANÁLISE DE NÃO CONFORMIDADES LIGADAS A GESTÃO DA QUALIDADE E CONTROLE DE DADOS NO CANTEIRO DE OBRAS

Abstract

With the advancement of the construction industry, the need to obtain products with quality and excellence, linked to customer requirements, civil construction companies are constantly looking for improvements in their processes, to be able to meet the expectations of their consumers, delivering better results. The objective of this study is to analyze the causes of the appearance of nonconformities during the execution of works. The management and control tools, presented, encompass the execution phase of the project studied, through these instruments it was possible to identify what impacts the quality of the building. In view of this, through a bibliographical study and case study in the city of Goiânia - GO, with data collection in loco and in audits already carried out, the flawed point that leads to so many works to have nonconformities present in their sites was identified, it is the lack of training in the processes implemented by construction companies. Through the application of training in quality methods and tools with those responsible for controlling the execution of services at the construction site and, through document and field analysis, it was noted that the numbers of nonconformities fluctuate depending on whether quality management system is applied.