RELATO DE EXPERIÊNCIA PROFISSIONAL: A GESTÃO ADMINISTRATIVA E OPERACIONAL NO CONDOMÍNIO GREEN LIFE RESIDENCE

Abstract

This study presents an experience report developed in the administrative and operational management area of Green Life Residence Condominium, legally registered as the Association of Property Owners of Green Life Residence. Founded on March 31, 2016, the condominium is located in Rio Verde, Goiás, Brazil, and consists of 64 residential lots, approximately 40 of which are currently occupied, while the remaining lots are either under construction or vacant. The study is based on the author's professional experience acquired over approximately seven years of work within the organization, involving activities related to administrative, operational, financial, and people management. The main objective of this study was to describe and analyze the administrative practices experienced in the condominium environment, highlighting the relationship between the theoretical knowledge acquired during the Administration degree program and its practical application in organizational daily routines. Furthermore, the study seeks to demonstrate how administrative performance contributes to process efficiency, service quality, and residents’ satisfaction. The methodology adopted was qualitative, using the experience report approach, supported by participant observation and analysis of the activities performed throughout the professional trajectory. The reported experiences included operational team management, service supervision, administrative and financial control, resident assistance, organization of internal events, conflict mediation, supplier relationship management, and monitoring of the condominium's operational demands. The results demonstrated that condominium management requires a multidisciplinary approach, leadership skills, planning, organization, decision-making capacity, and effective interpersonal communication for problem-solving. The findings also revealed that practical experience significantly contributed to the author's professional and personal development, particularly because it represented her first management position. It is concluded that condominium administration involves a high level of organizational complexity and requires qualified professionals capable of integrating different areas of Administration in order to ensure operational efficiency, service quality, and residents’ satisfaction.