RELATÓRIO DE ATIVIDADES PROFISSIONAIS REALIZADAS NA ÁREA DE SUPORTE DE TECNOLOGIA DA INFORMAÇÃO

Abstract

This technical report describes my professional work as a Support Analyst at Dez Alimentos, a company in the food industry. Its main focus is the practical use of two key technologies in the corporate environment: the Sophos firewall, responsible for ensuring network security, and the TOTVS ERP system, used for integrated management of organizational processes. In addition, the report addresses the complementary use of other tools such as Microsoft 365 (Office 365), aimed at productivity and communication, and Hyper-V, employed for server virtualization. Based on real-world cases experienced in the workplace, the report demonstrates how the knowledge acquired throughout the Internet Systems degree was applied in practice, especially in the areas of networking, information security, and IT infrastructure.