ENSINO-APRENDIZAGEM DE EXPERIÊNCIA DE USUÁRIO NO CURSO SUPERIOR DE TECNOLOGIA PARA INTERNET: UM ESTUDO DE CASO

Abstract

The main focus of this study is to address user experience. The general objective is to investigate, given its main contributions, how it can be addressed in an undergraduate course focused on the development of world wide web (web) systems. To this end, the following specific objectives were defined: conceptualize user experience, present technical elements of user experience, such as; persona, interactivity, interface and usability. In addition, present a case study and analyze responses obtained through an applied questionnaire. Addressing the topic of user experience and how it can be taught in the technology course in internet systems is justified due to its important contributions in the development of systems and enrichment of the student's academic education. Furthermore, it offers technical resources capable of providing a link between the development teams and the end user, during the course of the project. This study consists of qualitative research with results treated subjectively from the data collection carried out through a questionnaire, in order to analyze the knowledge acquired through a class presented according to the criteria of problem-based learning. By gathering information throughout the research and analyzing the information, it was possible to conclude that user experience is indeed important for projects and for the student's academic education because it offers resources and techniques that support development. Through its practices, teams can apply features that will contribute to more appropriate solutions to user problems. However, it was also noted that content related to the area is not widely disseminated, as there is a greater availability that prioritizes the back-end and front-end parts, thus giving greater importance to the system's coding stages. Thus, learning about user experience becomes a supporting aspect, being superficially addressed in subjects related to front-end programming. That said, we also sought to obtain students' opinions on how the topic can be addressed in the Internet systems technology course and thus further disseminate its importance.