O IMPACTO DA SÍNDROME DE BURNOUT NA EMPRESA E NOS COLABORADORES

Abstract

Burnout Syndrome is a psycho-emotional disorder linked to the work environment, characterized by physical and mental exhaustion, cynicism, and a sense of ineffectiveness. This study aimed to analyze the factors that contribute to the development of the syndrome among employees and its impacts on both individuals and organizations. A qualitative approach was adopted, based on bibliographic review, gathering data from books, scientific articles, dissertations, and institutional documents. The research was conducted using the databases Google Scholar and SciELO, with the descriptors "mental health at work", "burnout", "people management" and "mental disorders", combined using Boolean operators. Inclusion criteria involved publications from the last 4 years that directly addressed the topic. The findings reveal that burnout is caused by multiple factors, such as work overload, lack of organizational support, intense emotional demands, and imbalance between personal and professional life. These, along with poor working conditions and the absence of coping strategies, compromise workers' mental health and lead to decreased productivity, absenteeism, turnover, and negative organizational climate. In highly competitive and unstable contexts, burnout not only affects individual performance but also undermines collective engagement and weakens organizational identity. The study concludes that preventing burnout requires integrated actions to promote mental health, humanized management practices, psychologically safe environments, and the valuing of employee well-being as a strategy for organizational sustainability. This research contributes to expanding the understanding of burnout's impacts and reinforces the urgency of addressing it within the corporate setting.