Transformação Digital no Setor de Saúde: Tendências, Desafios e Impactos na Experiência do Paciente

Abstract

Digital transformation in the healthcare sector has generated significant changes in care delivery. This study investigated emerging applications and digital solutions transforming hospital management and the impact of these technologies on patient-faced difficulties. The main objective was to identify and analyze the key digital solutions in hospital management and their impacts on resolving patient challenges. An exploratory and descriptive methodology was used, with a qualitative approach, including a systematic literature review and documentary analysis of practical cases. Results indicate that digital technologies, especially mobile applications, improve access to services, communication, patient participation in decisions, continuity of care, and convenience. However, challenges such as digital exclusion, privacy concerns, and data fragmentation persist. It is concluded that the effective implementation of these technologies requires a sociotechnical approach, considering technological, human, organizational, and contextual aspects to optimize processes and enhance patient experience.