INCLUSÃO COM LIBRAS: PROPOSTA DE CARTILHA DE INCLUSÃO PARA ATENDIMENTO AO PÚBLICO SURDO

Abstract

The present scientific article aims to analyze the importance of inclusion in serving the deaf public within organizational contexts, through a literature-based approach. The main objective is to develop a customized guide for serving the deaf public, composed of videos demonstrating customer service scenarios using Brazilian Sign Language (LIBRAS), to impart essential knowledge for improving service. Methodologically, to investigate the topic and achieve the goals outlined in this article, a bibliographic survey was conducted through the analysis of scientific articles using a descriptive and qualitative approach. The research application was divided into two stages: (1) assessment of main communication barriers between deaf and hearing individuals in organizational settings, and (2) development of the guide aimed at disseminating important concepts and relevant information in basic LIBRAS, significantly contributing to inclusion. For the deaf, the study recognizes the need for strategies to ensure their adequate and satisfactory service, aiming to meet all customers' needs without exclusion. Therefore, the results indicate the necessity for organizations to provide sign language services to ensure that the deaf are served in their language without any barriers. It advocates for organizations to offer specialized service in LIBRAS to promote communicational accessibility.