FATORES QUE INFLUENCIAM O TURNOVER E SEUS IMPACTOS: RELATO DE EXPERIÊNCIA NO SETOR OPERACIONAL DE UMA TRANSPORTADORA DE CARGAS

Abstract

The study on employee turnover at the branch of a cargo transport company in Rio Verde, Goiás, reveals that poor management, fierce competitiveness and an inadequate organizational structure are the main factors responsible for turnover, negatively impacting operational efficiency and satisfaction of the customer. The company, founded in 2012 and with 77 branches, faces significant challenges with the loss of skilled employees, resulting in additional recruitment and training costs. The implementation of human resources policies that align HR management with strategic objectives is essential to improve staff retention. The work highlights the importance of human capital as a competitive differentiator and suggests that efficient human resource management can increase productivity, reduce turnover and engage employees more. Strategies such as improving management practices and organizational restructuring are recommended to moderate the impacts of turnover. By sharing this experience, the study aims to contribute to reflection on the challenges faced by companies in the cargo transportation sector and the development of practical solutions for retaining talent.