UMA ABORDAGEM BIBLIOGRÁFICA SOBRE A QUALIDADE DO SERVIÇO PRESTADO NO SEGMENTO DE BARES E RESTAURANTES

Abstract

This study aims to analyze the quality of services of bars and restaurants and the management of these services provided. In this way, scientific studies on bar and restaurant services and the management of these services were analyzed. It is a qualitative, exploratory and bibliographic research that, in terms of objectives, is characterized as descriptive. What we have, in the context of this study, focuses on the impression of quality in the provision of services in this segment, considering that the clientele has common needs, as it refers to the food sector that covers the whole of society, being also a leisure-oriented segment. At the end of the investigation, it was possible to draw some conclusions, the most important of which relate to the provision of services from related establishments, given that the great competition in this segment is due to the prioritization of those who strive to serve their customers well, either with products or with the provision of qualified services.