A INFLUÊNCIA DA INTELIGÊNCIA EMOCIONAL NA COMUNICAÇÃO DO LÍDER NA MEDIAÇÃO DE CONFLITOS EM EQUIPES ORGANIZACIONAIS: UMA REVISÃO SISTEMÁTICA DE LITERATURA

Abstract

This article aimed to analyze the influence of emotional intelligence on leader communication as a conflict mediation strategy within organizational teams, focusing on its impact on interpersonal communication and conflict management. The study is grounded in emotional intelligence concepts proposed by authors such as Goleman, Mayer, and Salovey, highlighting competencies—such as self-awareness, self-regulation, empathy, and social skills—as essential for professional performance. Methodologically, this is a qualitative, exploratory study conducted via a systematic literature review (SLR) using the PRISMA 7 method. It focused on the Google Scholar and SciELO Brazil databases, covering publications from 2006 to 2025, with inclusion criteria targeting studies on emotional intelligence, leadership, organizational communication, and conflict management within the Brazilian context. The results demonstrate that emotional intelligence significantly contributes to improving leader communication during conflict mediation in organizational teams, fostering practices such as active listening, assertiveness, and empathy, while also helping to reduce conflict and strengthen interpersonal relationships. It was also observed that emotionally intelligent leaders possess a greater capacity for mediating conflicts and fostering collaborative environments. The study concludes that emotional intelligence is a strategic element for organizational success; therefore, the implementation of practices aimed at developing these competencies in the workplace is recommended, as is the expansion of empirical research on the subject.