VIVÊNCIA PROFISSIONAL NA IMPLANTAÇÃO DE UM SISTEMA ERP: CAMINHOS, OBSTÁCULOS E APRENDIZADOS

Abstract

The implementation of Enterprise Resource Planning (ERP) systems in small companies presents a considerable challenge, particularly when it involves cooperation with public sector entities. This study reports an experience involving the adoption of a Fleet Management ERP system within a small auto parts company located in Rio Verde, Goiás, seeking to understand how this technological integration reshaped internal organization and administrative procedures in response to public-sector requirements. Using a qualitative, descriptive approach grounded in direct observation and supported by theoretical discussions on integrated management and operational efficiency, the research highlights that the effectiveness of ERP solutions depends heavily on human and structural factors. Elements such as employee training, interdepartmental communication, and the technical support provided by the contracted service provider proved central to the system’s performance. The findings indicate that the alignment among technology, people, and organizational processes is crucial for the successful implementation of management systems in contexts characterized by institutional cooperation between public administration and private companies. This study contributes to a broader understanding of ERP adoption in small organizations and its implications for administrative efficiency.