MONITORAMENTO, CONTROLE E INCENTIVOS EM UMA EMPRESA DE TECNOLOGIA: RELATOS DE EXPERIÊNCIA

Abstract

The paper addresses the importance of Information Technology (IT) and organizational structure for the competitiveness of a systems company in the Fourth Industrial Revolution. The introduction contextualizes the impact of industrial revolutions on technological development and highlights the growing role of IT in process automation and efficient management of large volumes of data. Emerging technologies, such as artificial intelligence and the Internet of Things, are presented as facilitators of innovation and organizational adaptation. The literature review explores the evolution of IT from the first computing devices to current innovations, highlighting how each technological phase contributed to the transformation of computing and digital integration. The organizational structure is discussed in terms of its influence on competitiveness, emphasizing the importance of specialization and division of departments to improve efficiency and innovation in systems companies. The experience report illustrates the implementation of a new consulting department in a software company, highlighting how automation and data analysis, together with strategic management, improved operational efficiency and response to market demands. The restructuring led to a significant reduction in errors and an increase in productivity and innovation capacity. The results show that effective IT integration and a well-defined organizational structure are crucial for competitiveness. Automation and data analytics have enabled more efficient and adaptive operations. Management played a central role in aligning departments and managing change, which was essential for the successful implementation of new technologies and processes. The final considerations confirm that the combination of a robust organizational structure, advanced IT, and effective management is vital to maintain and increase competitiveness in a dynamic technological environment.