IMPLEMENTAÇÃO DA LGPD EM UMA COOPERATIVA DE CRÉDITO: RELATO DE EXPERIÊNCIA

Abstract

This work presents an experience report on the implementation of the General Data Protection Law (LGPD) in a credit union located in Rio Verde, Goiás. The objective is to analyze the challenges faced, the strategies adopted to ensure compliance with the legislation, and the lessons learned throughout the process. The research highlights the importance of the LGPD in protecting members' personal data and its impact on the operations of credit unions. Using a qualitative approach, data were collected through the analysis of internal documents. The results show that the implementation of the LGPD required a restructuring of internal processes, investments in technology, and staff training. It is concluded that, despite the difficulties, compliance with the LGPD brought benefits such as increased trust from members and improvements in data management. The study emphasizes the need to develop an organizational culture focused on the protection of personal data and the importance of cooperation between the various sectors of the credit union to meet legal requirements.