A EFETIVIDADE DO CONTROLE INTERNO PARA A GESTÃO DO RISCO OPERACIONAL DE INSTITUIÇÕES FINANCEIRAS

Abstract

The objective of the work was to demonstrate the effectiveness of internal control for the management of operational risk in financial institutions. The methodology used was bibliographic research. This research started from the need to understand the importance of internal controls in the management of operational risks in financial institutions. Books, scientific articles, codes, and legislation related to the topic were consulted, as well as corporate websites of financial institutions. An analytical reading and a textual analysis were carried out, articulating the main ideas for the necessary clarifications. During the work, the concept of financial institution was approached in the context of Brazilian banking legislation, identifying its main operational processes and the risks of these processes and their impacts on the business and the importance of internal control as a management tool for the mitigation of these operational risks. We observe that financial institutions have robust operational risk management structures that are compatible with the business model and the complexity of their processes, products, and services and that are extremely important, necessary, and efficient in mitigating operational risk by placing them in compliance with the norms and standards established by Organs regulatory bodies and for the reduction of financial losses. It is hoped that this research will contribute to the basic training of future administrators who work in this area.