SEGURANÇA DA INFORMAÇÃO EM APLICATIVOS MÓVEIS: UMA ANÁLISE COMPORTAMENTAL DO WHATSAPP E INSTAGRAM

Abstract

The accomplishment of this work came with the primordiality of safeguarding the information security of the users of applications on mobile devices. It is understood that over time, cases of information leaks that occur through software that are mostly added, in a way, to the social network are recurrent. And all too often, the information holders are not aware of such a situation. In the course of this work, an exploratory research was carried out among users, made through an online form, using Google Forms and complete with a specific audience of people connected to information technology and technology in general. The sharing was done through the WhatsApp and Telegram groups and separate environments, to collect information on the behavior of users when using WhatsApp and Instagram applications, as well as on general social networks. Issues related to the exposure of personal data, business information, location in application profiles, password storage in internet browsers, sending bank data via text messages or images through these applications and other information that compromise data confidentiality were addressed. The selection of these applications was carried out based on data searches in the Apple Store and Play Store stores, using terms and keywords that report applications with functionality for sending and receiving messages in general. The privacy policies of each application were analyzed in comparison with the standards of NBR ISO / IEC 27002. Then, the collected data underwent analysis and demonstrated during the work. Afterwards, a descriptive and detailed analysis of the collected data based on the answers of the survey form was carried out. Then, data were cross-checked to infer the results shown in graphs and we concluded that 33% of the survey respondents are single, male, live in the city, save passwords in internet browsers and are the ones who access the most like social networks using public internet.